Please use our complaint assistant in order to make a complaint. Click on the button "Complaint" in your account under "Your orders". Complaints cannot be processed by telephone for reasons of documentation.
5. Select a category.
Specify the reason for your complaint by using the category selection. An exact description of the damage/defaults of your order will ensure a fast processing.
6. Specify your complaint.
An exact description as well as sufficient illustrations help us to judge competent the defaults/damages complained and serve as proof for you. Your information will then be sent to us and processed immediately.
If you still have questions about your order, our customer service staff will gladly help you: